Djangos was my online music recyclery of choice, bearing excellent selection, pricing, and customer service. However, mid to late 2007, I ordered some CDs, received no notification of shipment (quite unlike their normal demeanor), and noted a billing on my credit card statement. I contacted their customer service, only to be informed that “It shipped Media Mail and it takes forever and a day to get to you, be patient on your sorry self” (not a direct quote, but the direct meaning).
So I waited forever and a day, and received nothing. I recontacted customer service, informing them that I would like either (a) a refund (b) my music. They say, hey, we’ll send you the music. I rejoice.
I wait forever and a day. I receive no music. I cease rejoicing and I contact customer service. They refund my credit card.
Now I see that the company is closing its doors. Is there a correlation between botched customer service toward the end and this closing of doors? Perhaps. Might it have been something to do with the terrible ASP coding and mystery navigation on the site? Maybe. No one will ever know.
Now I seek a new online music recyclery, as my local brick and mortar used CD store does not always carry my desired selection. Spun appears on the exterior to be an acceptable alternative, although I have not yet committed a transaction through them. Anyone worked with Spun.com before?
January 18th, 2008 at 12:13 pm
I too was a Djangos fan, but have had problems of late. Sad to hear them go. I have used Spun for quite a while, like 8 years or so. Their customer service is great but their selection is somewhat limited. If you can sell what you want and find what you are looking for, they are the best.
January 22nd, 2008 at 10:28 pm
Thanks for the feedback, Michelle. I’ll have to try it.
January 28th, 2008 at 3:29 pm
I just discovered the news of Djangos closing today. I’ve used three online services (buying and selling) for several years: Spun.com, SecondSpin.com, and Djangos. Now I’ve got one less place to look, and Djangos by far had the best selection. Of Spun and SecondSpin, I prefer Spun. Spun seems to list an artist’s entire output (even if it’s not currently in stock), while SecondSpin’s results only bring up what they’ve got for sale.
May 11th, 2008 at 4:16 pm
I also use http://www.wherehouse.com. You can maintain a wish list etc, which is handy.
August 23rd, 2008 at 4:03 am
Wherehouse seems to be the same as Spun.com Did you notice their sites/search results were identical?
August 23rd, 2008 at 4:04 am
Wherehouse seems to be the same as Spun.com Did you notice their sites/search results were identical?
September 2nd, 2008 at 4:19 pm
hey
its very interesting point of view.
Nice post.
realy good post
thx
September 5th, 2008 at 8:50 am
Thanks to all of you for this info. I last used Djangos at Chrisstmas 07′ and today wentto search thier selections and was horrified to find them gone!
Thanks for the list of alternative sites folks!
Peace